All of our sales are direct from the factory, so no matter what you do you’ll end up working directly with us! You can order on the web, over the phone, or by visiting us here in New Hampshire. If you have any questions, we always encourage you to call us toll free at 1-800-866-4344. We’ve been giving customers help and advice since 1978 and we look forward to having the chance to help you.
You can order on the web through our web store, or by using our reservation form. The web store is great if you have already determined all of the details of your order – model, color, shipping arrangements and accessories and pipe. The reservation form is more appropriate if you know you want to purchase a stove from us, but there are still details that you need to work out. Remember that you can always contact us by e-mail if you have questions. We generally answer all e-mails by the end of the next business day.
If you have already decided on the model, color of your stove and shipping arrangements, you can order on line at any time. You can pay in full, or if you are scheduling shipment at a later date you can make a $250 deposit and we will bill you for the balance before shipment.
When you make a web reservation, you provide us with a phone number and the best time to reach you and we’ll hold a stove for you until we work out the details of your order. We’ll be in touch to answer your questions and complete your order. No deposit is required to make a web reservation.
You can order by calling us toll free at 1-800-866-4344 between 9 a.m. and 5 p.m., Monday through Friday, and Saturday, 9 a.m. to 12 p.m. We have 5 staff members who are certified as Woodstove Specialists or Gas Stove Specialists by the National Fireplace Institute, and we would be happy to help you decide which stove is right for you, plan your installation, design a pre-fabricated chimney, or make shipping arrangements.
We always welcome visitors. Our factory is open for tours from 9-5, Monday-Saturday. You can see how our stoves are built, and meet our stove makers. Depending on your stove or choice, you may be able to pick from inventory and take a stove home the same day. If you want to pick up your stove while you are here, we will package it and load it into your vehicle. There are no crating charges, and there’s no sales tax in New Hampshire. For driving directions, just click here.